Welcome to Problema Resuelto

Discover comprehensive managed IT services tailored specifically for your business needs. From IT Support, Compliance as a Service to Cybersecurity, we cover all aspects to ensure your operations run smoothly and securely. Consider your IT problems... Resuelto!

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Comprehensive IT Solutions

Managed IT, Cybersecurity & Compliance

At Problema Resuelto LLC, we don’t just keep your systems running; we keep them secure, compliant, and ready for whatever comes next.
Our managed services cover everything from RMM and PSA platforms to advanced cybersecurity and compliance management, giving your business a reliable, worry‑free IT foundation.

Our bilingual team monitors, maintains, and protects your infrastructure around the clock; so you can focus on running your business while we handle the technical headaches.

Whether it’s patching vulnerabilities, enforcing security policies, or aligning with HIPAA, PCI or FTC Safeguards Rule standards, we make sure your technology works for you, not against you.

IT Management & Helpdesk

Your team deserves support that’s fast, friendly, and actually helpful. We handle the day‑to‑day IT tasks so your staff can stay productive.

What’s covered:

Unlimited remote support
On‑site visits when needed
Smooth onboarding and offboarding
Device setup and lifecycle management
Software deployment and license tracking
Documentation and asset inventory

The result

Less frustration, more productivity.

Advanced Cybersecurity Protection

Cyber threats evolve constantly. Your defenses should too. We use a layered security approach that protects your business from ransomware, phishing, and zero‑day attacks.

What’s in the stack:

Next‑gen endpoint protection (EDR/XDR)
AI‑driven threat detection
24/7 SOC monitoring and incident response
Automatic isolation of compromised devices
Email filtering and phishing protection
Dark web monitoring for leaked credentials

The result:

A stronger security posture and fewer sleepless nights.

Managed Backup & Business Continuity

When something goes wrong — a ransomware attack, a server crash, a hurricane — your business shouldn’t grind to a halt. Our backup and continuity system keeps your data protected and gets you back up quickly.

What you get:

Automatic, encrypted backups stored safely in multiple locations
Protection against ransomware with immutable storage
Fast recovery times for your most important systems
Backups that actually get tested, not just “set and forgotten”
A full recovery plan so you’re never guessing during an emergency

Why it matters:

Downtime is expensive. We make sure you can recover without stress, surprises, or data loss.

Network & Infrastructure Management

A secure, optimized, always‑on network — without the overhead of an internal IT team. We manage your entire network stack so your team can focus on operations, not troubleshooting.

What’s Included:

24/7 network monitoring & alerting
Firewall, VPN, and secure remote access management
Switching, Wi‑Fi, and LAN optimization
Patch & firmware lifecycle management
Hardware health monitoring & replacement coordination
Configuration backups & change control

Outcome:

A stable, secure, high‑performance network that supports your business without interruptions.

Compliance & Risk Management

Built for regulated industries — healthcare, finance, legal, and more. We help you meet and maintain compliance requirements without the complexity.

Capabilities:

HIPAA, PCI, and industry‑specific compliance alignment
Security policy creation & enforcement
Quarterly risk assessments
Audit‑ready reporting
Vendor & supply‑chain risk evaluation

Outcome:

Reduced liability, stronger security posture, and simplified audits.

Ourteam

Work with professionals

At Problema Resuelto LLC, we take the work out of managing technology so you can focus on growing your business. Our mission is to provide best-in-class managed IT services tailored to your specific needs. With a team of dedicated experts, we ensure that your technology runs smoothly, efficiently, and securely. By partnering with us, you can concentrate on working on your business, not in it, while we handle the complexities of IT management. Let us deliver personalized solutions that empower your success.

SEcurity through obscurity Is not the way.

Co-founder

Jason Morales

Cybersecurity & Compliance Guru

Since 2010, I’ve protected government, healthcare, and other regulated businesses by delivering secure, compliant IT operations across systems administration, healthcare IT, cloud security, and Information Systems Security Officer roles.

Automation without accountability is the automation of risk.

Co-founder

Carlos Mateo

AI & Automation Wizard

Since 2005, I’ve built data‑driven systems that automate complex workflows for healthcare and other regulated industries, using analytics, AI, and cloud technology to improve decisions and operations.

Cybersecurity & Compliance as a Service Plan

Perfect for Healthcare Organizations

Starting from

$250.00/user/month

Cybersecurity and Compliance as a Service - Monthly Plan provides comprehensive protection for one user email, two workstations, and one mobile device, ensuring full HIPAA compliance and leveraging a Zero Trust Framework to minimize risks. Expanded services include customized bundles, subscription upgrades, interactive onboarding, infrastructure, network management, and AI-driven security recommendations.

Select Plan

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Get in Touch

Reach out to Problema Resuelto LLC for all your IT service needs. Our team is ready to assist you with personalized solutions tailored to your business.

Call Us +1 (939) 205-7899

Email Us info@problemaresuelto.tech

Business Hours Mon-Fri: 9am - 6pm